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HOW TO MAKE A RETURN
Returning our products is always free and easy!
- Write us at firstname.lastname@example.org. You'll receive a pre-paid shipping label to mail your package back to us.
- Use the pre-paid shipping label to send the product(s) back to us in their original packaging! Please note your item(s) may have not shipped in original brand manufacture packaging. That's ok just secure your item well and ship back to us in your own shipping box/envelope.
- You'll get emails as soon as your return has been processed. Please allow 1-2 business days for online returns to be processed.
See below for more detailed FAQs!
Do you offer free returns & exchanges?
- We offer free returns or store credit. Unfortunately, we do not offer exchanges.
What is Your Return Policy?
- Returns are 100% free for items in unused condition within 30 days of receipt. Please note products that are damaged, unsanitary, dented or scratched may be denied a return.
- Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
What if my Product Comes Damaged or Defective?
- If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it by mail during your return time period. If you have any questions, please call us at (949) 382-2091 or write us at email@example.com.
- Reach our customer care team at firstname.lastname@example.org or (949) 382-2091
- Our customer care team is available M-F from 8:00 am - 5:00 pm PST and Saturdays from 9:00 am to 3 pm PST.