Frequently Asked Questions

• What Condition Are Your Products In?

  Every device is guaranteed to be 100% functional in like new condition with minor wear.

• What is the Difference Between Refurbished and New Products?

  Our refurbished products have been inspected, tested, cleaned and certified to ensure they're in like-new condition and will function as well as a new product.

• What is the Difference Between Refurbished and Used Products?

  Used products are pre-owned products that have not been tested, cleaned, and certified refurbished.

• Where Can I Receive My Order?

  If your package does not require a signature, it will be left at your front door. If you are concerned about the package being left while you are gone, we recommend having it sent to a work address.

• Once I Place My Order When Can I Expect to Receive It?

  Orders placed Monday through Friday before 10AM PST will be processed the same day and will ship within 2 business days. Orders placed Monday through Friday after 10AM PST will be processed the next business day and will ship within 2 business days. Orders placed after 10AM PST on Friday and orders placed during the weekend will be processed the following Monday and will ship within 2 business days. We do not deliver with UPS on Saturday or Sunday.

• What Shipping Methods do You Offer?

  We offer the following shipping methods (Please note that we do not deliver with UPS on Saturdays or Sundays for any of the below shipping methods): UPS Ground Delivery: 3-5 business days UPS 2 Day: 2 business days UPS Overnight: 1 business day (not eligible for orders shipping to Alaska or Hawaii)

• How Much do I Pay For Delivery Service?

  Cost is dependent on which shipping method you choose: UPS Ground Delivery: Free UPS 2 Day: $15 UPS Overnight: $25

• Can I Upgrade My Shipping After My Order Has Been Placed?

  Once your order has been placed, we are unable to change the shipping method. If you have any concerns about your order arriving on time, please contact our customer service team at help@esportcertified.com.

• How Will I Know My Order Has Been Shipped?

  You will receive an e-mail confirmation with your tracking number.

• Can I Track My Order?

  You will be able to track your order with the provided tracking number.

• What Do I Do If I Never Receive My Package?

  Please contact our customer service team if your order shows as delivered but you have not received it. help@esportcertified.com.