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Frequently Asked Questions
Every device is guaranteed to be 100% functional in like new condition with minor wear.
Our refurbished products have been inspected, tested, cleaned and certified to ensure they're in like-new condition and will function as well as a new product.
Used products are pre-owned products that have not been tested, cleaned, and certified refurbished.
If your package does not require a signature, it will be left at your front door. If you are concerned about the package being left while you are gone, we recommend having it sent to a work address.
Orders placed Monday through Friday before 10AM PST will be processed the same day and will ship within 2 business days.
Orders placed Monday through Friday after 10AM PST will be processed the next business day and will ship within 2 business days.
Orders placed after 10AM PST on Friday and orders placed during the weekend will be processed the following Monday and will ship within 2 business days.
We do not deliver with UPS on Saturday or Sunday.
We offer the following shipping methods (Please note that we do not deliver with UPS on Saturdays or Sundays for any of the below shipping methods):
UPS Ground Delivery: 3-5 business days
UPS 2 Day: 2 business days
UPS Overnight: 1 business day (not eligible for orders shipping to Alaska or Hawaii)
Cost is dependent on which shipping method you choose:
UPS Ground Delivery: Free
UPS 2 Day: $15
UPS Overnight: $25
Once your order has been placed, we are unable to change the shipping method. If you have any concerns about your order arriving on time, please contact our customer service team at firstname.lastname@example.org.
You will receive an e-mail confirmation with your tracking number.
You will be able to track your order with the provided tracking number.
Please contact our customer service team if your order shows as delivered but you have not received it. email@example.com.