Frequently Asked Questions

• Why is ESC just for gamers in the university or academic channel?

  You might be wondering, “Why is ESC just for gamers in the university or academic channel?” Because like you, we believe in focusing on one game and conquering it to the best of our ability. Our intense focus on students, faculty, and alumni allows us to offer lower prices, more streamlined order fulfillment, and better overall customer service to you.

• What Condition Are Your Products In?

  Every device is guaranteed to be 100% functional in like new condition with minor wear.

• What is the Difference Between Refurbished and New Products?

  Our refurbished products have been inspected, tested, cleaned and certified to ensure they're in like-new condition and will function as well as a new product.

• What is the Difference Between Refurbished and Used Products?

  Used products are pre-owned products that have not been tested, cleaned, and certified refurbished.

• How can I make a purchase?

  You can purchase products on Esport Certified by registering with your academic email address. You must be a university/college student, faculty, alumni, or affiliated with a participating educational institution. Once you register with your academic (.edu) email address, you can add gear to your cart and check out—it’s easier than a round of Mario Kart on Sunday morning. You can have your order delivered to your home, dorm, or apartment. Or, if your campus bookstore is an Esport Certified partner, you can pick up your gear in-store.

• Where Can I Receive My Order?

  If your package does not require a signature, it will be left at your front door or at your campus store (if you provided your campus store address at time of checkout and the campus store is a ESC partner). If you are concerned about the package being left while you are gone, we recommend having it sent to a work address.

• Once I Place My Order When Can I Expect to Receive It?

  Orders placed Monday through Friday before 10AM PST will be processed the same day and will ship within 2 business days. Orders placed Monday through Friday after 10AM PST will be processed the next business day and will ship within 2 business days. Orders placed after 10AM PST on Friday and orders placed during the weekend will be processed the following Monday and will ship within 2 business days. We do not deliver with UPS on Saturday or Sunday.

• What Shipping Methods do You Offer?

  We offer the following shipping methods (Please note that we do not deliver with UPS on Saturdays or Sundays for any of the below shipping methods): UPS Ground Delivery: 3-5 business days UPS 2 Day: 2 business days UPS Overnight: 1 business day (not eligible for orders shipping to Alaska or Hawaii)

• How Much do I Pay For Delivery Service?

  Cost is dependent on which shipping method you choose: UPS Ground Delivery: $8. Free on orders $75+ UPS 2 Day: $15 UPS Overnight: $25

• Can I Upgrade My Shipping After My Order Has Been Placed?

  Once your order has been placed, we are unable to change the shipping method. If you have any concerns about your order arriving on time, please contact our customer service team at help@esportcertified.com.

• How Will I Know My Order Has Been Shipped?

  You will receive an e-mail confirmation with your tracking number.

• Can I Track My Order?

  You will be able to track your order with the provided tracking number.

• What Should I do If I’m Not at Home or School When My Package is Expected to Arrive?

  If your package does not require a signature, it will be left at your front door or at your campus store (if you provided your campus store address at time of checkout and the campus store is a ESC partner). If you are concerned about the package being left while you are gone, we recommend having it sent to a work address.

• What Do I Do If I Never Receive My Package?

  Please contact our customer service team if your order shows as delivered but you have not received it. help@esportcertified.com.